Custom check
Description
A monitoring check is an automated probe that periodically sends an HTTP request to one of your application URLs — exactly as a real user would — and verifies that the response is correct.
💡 Think of it as a dedicated robot that tests your application every few minutes, 24/7, and alerts you immediately if something goes wrong — before your users notice.
Custom Check is available in ITCare on any URL exposed via an Elastic Secured Endpoint (Load Balancer). cegedim.cloud operates and maintains the monitoring infrastructure. No agent or additional component is required on your application side.
Two check types are available:
Custom Check — internal probe, included with the Load Balancer
External Custom Check — external probes from the public internet, available as a paid option
Source
Internal (within cegedim.cloud)
External (public internet)
Locations
1 internal probe
🔵 Marseille (Azure) + 🟠 Paris (AWS)
Frequency
Every ~10 min
Every 5 min
Result
Global status
Per-location detailed output
24x7 Monitoring
✅ Option
✅ Option
Self-service
✅
✅
For more information, please visit the Custom Check - Get started page.
Support Level
Both check types share the same support level management in ITCare. At creation, a check has no cegedim.cloud support. The support level can be adjusted on request through your SDM:
None
Default at creation
Business hours
On request — SDM
24x7
On request — SDM
Billing
Custom Check
Included in the Elastic Secured Endpoint (Load Balancer) pricing.
External Custom Check
Paid option — billed per batch of 1,000 requests (2 requests every 5 minutes).
Billing starts from the first check executed.
Cost estimates available through your SDM.
Technical Details
Features
This section lists the features available to the customer, as well as how to request or execute them:
Self-service
The customer can perform the action independently via ITCare.
On request
The customer must open a support ticket.
Create a Custom Check
✅
ITCare → Resources → URLs → Actions → Add Custom Check
Create an External Custom Check
✅
Same interface
Delete a check
✅
Edit check parameters
✅
Some attributes cannot be modified after creation — if the update is not possible, delete and recreate the check.
Adjust support level
✅
Contact your SDM
Check Naming
Checks created in ITCare follow this naming convention: APPS_CHECK_URL_
This name is used as the alert identifier in ITCare monitoring views.
Status & Results
Custom Check configuration allows you to define triggering thresholds based on the HTTP response code and/or the response body content of your application.
For External Custom Checks, results are available per location. If one location fails while the other succeeds, this indicates a regional network issue rather than an application failure.
A Critical status appears in ITCare within 9 minutes maximum (5-min check cycle + polling + retry).
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