🤝RACI

Sharing responsibilities

Objective and Definitions

To have a common understanding about the responsibilities and duties between cegedim.cloud and the customer, we use a RACI matrix.

R	Responsible	Assigned to complete the task or deliverable
A	Accountable	Has final decision-making authority and accountability for completion (only 1 per task)
C	Consulted	An adviser, stakeholder, or subject matter expert who is consulted before a decision or action
I	Informed	Must be informed after a decision or action

Generic RACI Matrix

Below is the RACI matrix describing actions related to managed products from cegedim.cloud's catalog.

There are slight differences according to the plan subscribed by the customer :

Plan	Description
Self Service	The customer can create resources directly through ITCare, using self-service and pay-per-usage.
On Request	Resources are provisioned and delivered by cegedim.cloud on request by the customer.

Actions	Plan	cegedim.cloud	customer	Comments
Create, Stop, Start, Delete or Resize an instance or a cluster	Self Service	I	A / R	The decision of provisioning / stopping / starting / deleting a deployment and associated parameters is done by the customer. The actions are performed : by customers through ITCare if they have subscribed to the "On Demand" service for others customers, by cegedim.cloud's Professional Services team
Use an instance or a cluster	*	I	A / R	Customer is responsible of the healthy usage of the product.
Modify configurations	On request	A / R	I	Certain configuration parameters can be modified at the customer's request.
Standard Monitoring	*	A / R	I	Monitoring is mandatory, and accessible to customer through ITCare.
Performance metrics	*	R	I	Performance metrics are provided by default and reachable through ITCare.
Backup and Restoration	*	R	A / I	Backup policy is defined by customer and applied by cegedim.cloud, which is responsible of ensuring that backups are done, and restoration of data when requested. Customer has information about the backup in ITCare.
Disaster Recovery Protection	*	R	A / I	Disaster Recovery is activated by customer and applied by cegedim.cloud, which is responsible of ensuring that associated RTO and RPO are reached. Customer has information about the Disaster Recovery Protection in ITCare.
Security Patches	*	R	A / I	Cegedim.cloud passes security patches in the execution environment, quarterly, during "Patch parties", by default.
Version Upgrades	On Request or Self Service	R	A / I / R	Upgrade can be done by the customer from the ITCare in autonomy when possible OR a request can be issued by the customer, and if the transition is possible, cegedim.cloud will upgrade or update the product version.

Specific RACI Matrix

Some of our products have specific actions that can be carried out autonomously and in self-service from our ITCare cloud management tool. The matrices below are therefore complementary to the generic RACI matrix.

Kubernetes

Actions	Plan	cegedim.cloud	customer	Comments
Add a Kubernetes node	Self-service	I	A / R	Customer can add Kubernetes nodes in self-service using ITCare.
Resize Kubernetes nodes	Self-service	I	A / R	Customer can resize Kubernetes nodes in self-service using ITCare.
Remove a Kubernetes node	Self-service	I	A / R	Customer can remove a Kubernetes node in self-service using ITCare.
Enable HA mode	Self-service	I	A / R	Customer can enable High Availability on a Kubernetes cluster in self-service using ITCare.

MariaDB

Actions	Plan	cegedim.cloud	customer	Comments
Add a MariaDB read-only Replica	On Request	A / R	I	On request, a read only MariaDB replica can be configured for a standalone MariaDB node.

OpenSearch

Actions	Plan	cegedim.cloud	customer	Comments
Index management	*	I	A / R	Customer is responsible of the creating and managing his indices. cegedim.cloud do not have access to them except for the security_audit index.

PostgreSQL

Actions	Plan	cegedim.cloud	customer	Comments
Restore source PostgreSQL on a destination (seed)	Self-service	I	A / R	The decision to restore a PostgreSQL farm to another PostgreSQL farm is made by the client. The actions are carried out: through ITCare if they have subscribed to the "On Demand" service. by the Professionnals Services team at cegedim.cloud
Convert to High availability	Self-service	I	A / R	The decision to restore a PostgreSQL farm to another PostgreSQL farm is made by the client. The actions are carried out: through ITCare if they have subscribed to the "On Demand" service. by the Professionnals Services team at cegedim.cloud

Apache Kafka

Actions	Plan	cegedim.cloud	customer	Comments
Manage Apache Kafka objects	*	I	A / R	Customer is responsible of the Apache Kafka objects management (topics, partitions, etc..) and its healthy usage.

RabbitMQ

Actions	Plan	cegedim.cloud	customer	Comments
Manage RabbitMQ objects	*	I	A / R	Customer is responsible of the RabbitMQ objects management (exchanges, queues, etc..) and its healthy usage.

Bot Defense

Actions	Plan	cegedim.cloud	customer	Commentaires
Enable / Disable Bot Defense option on a Load Balancer	Self-service	I	A / R	The decision of enabling / disabling the Bot Defense option is done by the customer.
Add or delete Whitelisted IP	Self-service	I	A / R	Customer can add or delete whitelisted IP.
Access to DDOS and blocked requests from Bot Defense and Dos Protection	Self-service	I	A / R	Report in real time blocked request (Including blocked ip, blocking reason and the support ID).
Request details on blocked request	On Request	A / R	I	Upon request by the customer, more information can be provided for a blocked request by providing the support ID

Data Masking

Actions	Plan	cegedim.cloud	customer
Designate a champion and define data masking objectives	*	I	A / R
Define the context of the masking	*	I	A / R
Identify sensitive data to be masked (specifications)	*	I	A / R
Identify data integrity constraints within the database	*	I	A / R
PDM : discover and sensitive data tag	*	A / R	I / C
PDM : Masking rules and masking policy definition	*	A / R	I / C
PDM : Optional : custom rules and dictionaries implementation	*	A / R	I / C
PDM : Masking plan creation and execution* 10 anonymization treatments included 12 months subscription Options: Package of 10 additional anonymization treatments to use within the subscription period	*	A / R	I / C
Results verification and masking effectiveness validation	*	I	A / R

*Each execution includes: prerequisite check, script execution, monitoring of the execution by an IT security expert in direct contact with the customer

Vault

Actions	Plan	cegedim.cloud	customer	Comments
Manage secrets paths	*		A / R	Creating the paths in Vault where secrets are saved
Manage secrets engines	*		A / R	Creating, editing and removing secrets engine in Vault
Manage authentication methods	*		A / R	Creating ACL for limiting user access right
Configure endpoints	*		A / R	Configure endpoints (can be servers, script, etc).

GlusterFS

Actions	Plan	cegedim.cloud	customer	Comments
Manage storage volumes	Self-service	I	A / R	Customer is responsible of the management (creation, deletion, resize) of the storage volumes for his cluster.

Object Storage